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| Solutions Brochures (click links for PDF format) CC Payment Service DataTalk ™ Acedemic DataTalk ™ Inspect DataTalk ™ Utility DataTalk ™ Order Entry DataTalk ™TimeKeeping |
| DataTalk ™ Utilities | DataTalk ™ Revenue |
| A comprehensive system for outage management, dispatching, billing, callbacks, paging, and reporting. Please contact us to discuss how this custom-fit solution can help you | Provide your customers with credit/debit card payment of virtually any product or service by telephone or web. See our CC Payment Service page for details on one such implementation. |
| DataTalk ™ Data Entry | DataTalk ™ Student Enrollment |
| Implemented
for NC, ABC Board sales to LBD constituents, this IVR and web solution makes
order processing a simple, secure, and speedy operation. |
Give your student population an easy way to manage their class schedule. Registering or dropping classes, checking schedules, or even paying tuition (see "Tution Payment Service") is easy! |
| Tuition Payment Service | DataTalk ™ Inspect |
| Give your student population
the convenience of payment by credit card without the overhead of managing
the service yourself. We can provide your institution a full-service
solution, with real-time or scheduled batched updates to your records
system, real-time and nightly reporting. |
All types of building inspections, along with electrical, mechanical, plumbing, and mobile home inspections are processed by this application. The caller can schedule, hear results from or cancel inspections from any touch tone telephone. The inspectors may also call in on any touch tone telephone to record the results of an inspection, along with any comments they may wish to provide for the contractor. |
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DataTalk ™ Human Resources Series |
| Benefits
Enrollment offers your employees automated enrollment processing
for all aspects of your compensation package. This system will
answer the call, process the employee request, and forward the call -- if
needed -- to the appropriate area of your center for personal handling by
a customer service representative. Twenty to thirty percent of your
call volume will typically be handled with no intervention required by
your personnel. A number of different reports provide management
with the tools they need for an accurate picture of system performance.
Time Recording provides off-site employees with an automated way to enter time reporting via telephone. Employee numbers are gathered and verified, then start/stop times, travel times, travel distances, and charge codes are collected and entered into a database. Jobs Hotline serves a wide audience by providing information about jobs that are available. Employment Verification Hotline provides status of an individual's employment to lenders or other interested parties based on a social security number.
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Skills and Technologies: |
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· IBM Websphere family of products · Websphere Voice Server including Speech Recognition and Text-to-Speech · Envox products including Emvox 6, CT Connect, and CT ADE · Voice Data Solutions' DataTalk™ for Windows enviroments · Visual Basic, Rexx, C, C++, Java, HTML, SQL, and Voice XML Copy Right © 2002-2004 by Voice Data Solutions, Inc. All rights reserved. Last Updated 2005.11.01 |